VOLTAIRE DESIGN SHOP
TERMS AND CONDITIONS OF USED SADDLES SALE; ACCESSORIES; FLASH SALES
PLEASE READ THIS DOCUMENT CAREFULLY. IT CONTAINS VERY IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, INCLUDING LIMITATIONS AND EXCLUSIONS THAT MIGHT APPLY TO YOU.
1. Order Acceptance and Cancellation
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.
This section only applies to the purchase of used saddles. Once an order has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested. However, all the used saddles we sell are subject to a 7-day trial period and you may return the used saddle during the trial period as specified in the 7-Day Trial Policy & Return section below (you must follow the Trial Guidelines).
Accessories & FLASH SALES
This section applies to the purchase of accessories and the purchase of products through the site’s FLASH SALES. Once an order has been placed, it cannot be canceled unless the shipment is unavoidably delayed. In this case, we will do our best to cancel the order if requested.
This section applies only to
We are a reseller to end user customers and do not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products and services which are offered on our site.
We make every effort to maintain the availability of our site. However, should we experience technical difficulties, we are not responsible for orders that are not processed or accepted.
2. Payment Terms and Sales Taxes
Terms of payment are within our sole discretion and, unless otherwise agreed by us in writing, payment must be received by us prior to our acceptance of an order. The only method of payment accepted is through credit card; Paypal and Authorize.net.
We accept VISA and MASTERCARD for all purchases. You represent and warrant that (a) the credit card information you supply to us is true, correct and complete, (b) charges incurred by you will be honored by your credit card company, and (c) you will pay charges incurred by you at the posted prices, including all applicable taxes, if any.
All payments must be in United States dollars. Current billing address and phone information must be included with every order. You agree to pay interest on all past-due sums at the highest rate allowed by law. We retain a security interest in the products and all proceeds thereof until the full purchase price therefore (including taxes and additional charges) has been paid.
Charges for shipping and handling will be made in accordance with our then current shipping policies, as described below.
3. Changes in Products and Pricing
We are constantly updating and revising our offerings of products and services, and we may discontinue products and services at any time without notice. To the extent that we provide information on availability of products or services, you should not rely on such information, and we will not be liable for any lack of availability of products or services that you may order through our site.
All pricing for the products and services available on our site is subject to change. For all of our prices and products, we reserve the right to make adjustments due to changing market conditions, product discontinuation, manufacturer price changes, errors in advertisements and other extenuating circumstances.
4. Shipping Policy
We use only premium carriers with various delivery options available for many items. Please check the individual product page for specific delivery options. All shipping prices are quoted in United States dollars. No C.O.D. orders can be accepted.
Shipping charges for used saddles: $50 flat rate to ship the saddle to you within the continental United Sates.
Shipping charges for Accessories & FLASH SALES: The shipping charges for any accessories or FLASH SALES’ products that you purchase at the site will vary depending on the product(s) you are purchasing. You will be informed of the final shipping charge when you are ready to check out and pay for your purchase.
Please note the posted shipping time frame is listed on the individual product page and may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.
There may be occasional delays beyond the posted order processing time. If the delay is more than ten (10) business days, we will send you an e-mail message notifying you of the delay. If the delay will be less than five (5) business days, we will ship the product as soon as it is received. If your product is on backorder for more than fifteen (15) business days, we will send you an e-mail message asking if you want to cancel the order. If you do not advise us that you would like to cancel the order, we will keep the order active and continue to send you inquiries ten (10) business days until the order is canceled or delivery occurs.
These shipping terms are accepted by you by placing an order with us.
5. Advertising Disclaimer and Trademarks
The descriptions of products and services that are posted on our site are the representations of our suppliers. We are not responsible for the accuracy of such descriptions, nor are we responsible for typographical, pricing, product information, advertising or shipping errors.
In the event a product or service is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will immediately issue a credit to your credit card account in the amount of the charge.
All trademarks and registered trademarks relating to products and services available through our site are the sole property of their respective owners. Photographs courtesy of the respective manufacturers.
6. Disclaimer and Limitation of Liability
Our responsibility for defects relating to the products and services available on our site is limited to the procedures described in our return policy set forth below. ALL PRODUCTS AND SERVICES AVAILABLE ON THIS SITE ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OR THE WARRANT OF NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, WE MAKE NO WARRANTY THAT THE PRODUCTS AND SERVICES AVAILABLE ON THIS SITE WILL MEET YOUR REQUIREMENTS; THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE PRODUCTS OR SERVICES WILL BE EFFECTIVE, ACCURATE OR RELIABLE; OR THE QUALITY OF ANY PRODUCTS OR SERVICES WILL MEET YOUR EXPECTATIONS. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN, INCLUDING ANY LIABILITY FOR PRODUCTS AND SERVICES THAT ARE NOT AVAILABLE FOR USE OR FOR LOST OR CORRUPTED DATA OR SOFTWARE. IN NO EVENT SHALL Voltaire Design OR ITS PARENT, SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, SHAREHOLDERS, EMPLOYEES, OR OFFICERS (COLLECTIVELY, OUR "AFFILIATES") HAVE ANY OBLIGATIONS OR LIABILITIES TO YOU OR ANY OTHER PERSON FOR LOSS OF PROFITS, FOR LOSS OF BUSINESS OR USE, OR FOR INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR ANY OTHER THEORY OR FORM OF ACTION, EVEN IF WE OR OUR AFFILIATES HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF, ARISING OUT OR IN CONNECTION WITH THE SALE, DELIVERY, USE, REPAIR OR PERFORMANCE OF THE PRODUCTS AVAILABLE THROUGH THIS SITE. NO EMPLOYEE OR REPRESENTATIVE OF Voltaire Design IS AUTHORIZED TO MODIFY THIS LIMITATION.
OUR SOLE AND ENTIRE MAXIMUM LIABILITY (AND THE LIABILITY OF ANY OF THE PROVIDERS OF PRODUCTS AND SERVICES AVAILABLE ON OUR SITE), FOR ANY REASON, AND YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY CAUSE WHATSOEVER, SHALL BE LIMITED TO THE ACTUAL AMOUNT PAID BY YOU FOR THE PRODUCTS AND SERVICES YOU HAVE ORDERED THROUGH OUR SITE.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO YOUR PURCHASE OF PRODUCTS AND SERVICES.
7. Warranty and Return Policy
Most of the accessories products, sold as new, available through our site are covered under the manufacturer's warranty, which is detailed in the product's description. However, used products, such as used accessories or used saddles, sold in our site are not covered under the manufacturer’s warranty, and we no not provide any warranty on such products, all used products (used saddles and/or accessories) are sold “AS IS.”
If applicable, manufacturer's warranties apply from the date of shipment. You understand that we do not operate or control the products or services offered by the manufacturers participating on our site, and you agree that under no circumstances will we be liable for any damages arising out of the failure of any manufacturer to fulfill its obligations to you under any warranty, repair, customer support or similar policies covering products and services that you may purchase through our site.
While we do not offer any warranties with respect to the products and services available through our site, we are committed to working with you to ensure that every product under warranty performs to the manufacturer's specifications.
For FLASH SALES’ products only: For products purchased in our site during any one of our FALSH SALES, there is no return/refund or exchange for such products, unless you receive a damaged product from us.
For Accessories products only: For any and all accessories purchased in our site, there is no testing trial policy, but you may return or exchange the product within fifteen (15) days if the product does not meet your expectations. We will refund you the full amount you paid for the product if you return it in the same condition as it was delivered to you within 15 days, the refund will not include the shipping costs. You are responsible for shipping charges on returned items. You must insure the shipment or accept the risk of loss or damage during shipment.
If you order accessories or a product during a FLASH SALE, and you receive it in a damaged condition, save it AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
Questions regarding our return policies should be addressed via e-mail to firstname.lastname@example.org or by regular mail to Voltaire Design, 3782 NE 124TH Avenue, Suite 208, Coral Springs, FL 33065. These policies set forth your sole and exclusive rights with respect to return of accessories and/or products that you may purchase through our site’s FLASH SALE.
Used Saddles’ 7-Day Trial Policy & Return
This section applies to the purchase of used saddles only. Although used saddles sold in this site are not covered under the manufacturer’s warranty, and we no not provide any warranty on such products, we offer a seven (7) day return policy on used saddles purchased at our site (see 7-day trial policy below).
At voltairedesign.com, we guarantee your complete satisfaction. Order the saddle of your choice, with the peace of mind that if for any reason it’s not the right one, you get your money back. No question asked.
How it works?
It’s simple. From the day you receive your saddle, you have 7 days to try it to make sure it’s the right match for you and your horse. If you wish to return it, ship it back within 7 days. As soon as we get it back, we process the refund.
We ensure that your refund is processed within less than 2 business days upon reception of the saddle at our offices. We refund the full amount of the saddle that you paid for. There is no refund on the shipping charges. We only charge $50 flat rate to ship the saddle to you within the continental United Sates
We will refund you the full amount you paid for the used saddle if you return it in the same condition as it was delivered to you, and you follow the Trial Guidelines* as specified below.
*Used Saddles Trial Guidelines:
We are always around to help! So never hesitate to reach out for questions, suggestions and advice. We are saddle experts and we will have an educated answer for you.
We encourage that you give your trial saddle a fair test ride, therefore we anticipate a normal use of the saddle for up to 3 hours. In case of a return, we expect to receive the saddle back within the same condition in which you received it. So keep the packaging and please return it the same way it was packed for you. Always return the saddle with the cover on and always make sure to seal the box properly.
Please take good care of the saddle. Don’t get it wet or too dirty. However, do NOT clean the saddle if you return it. We clean and condition the saddle ourselves at no charge before and after the trial.
To return a used saddle and obtain a full refund of the amount paid for the used saddle, simply ship it back to us within seven (7) days of receipt of the used saddle. The return address is:
Voltaire Design, Inc.
Attn: Returns Department
3782 N.E. 124TH Avenue, Suite 208,
Coral Springs, FL 33065
Please call 561-293-3236 or e-mail us at email@example.com to notify us about the return. For faster service, please have the following information on hand when calling for a return: customer name, invoice or order number, SKU number, and nature of the problem.
To expedite the processing of your refund or credit, we ask that products be returned within seven (7) days of the date that you received the ordered used saddle. All returned used saddles MUST be 100% complete, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, and contain all manuals, blank warranty and registration cards (if applicable), and other accessories and documentation provided when we shipped it to you. You are responsible for shipping charges on returned items. You must insure the shipment or accept the risk of loss or damage during shipment. We strongly recommend that you fully insure your return shipment against loss or damage and that you use a carrier that can provide you with proof of delivery for your protection.
If you order a used saddle form us, and you receive it in a damaged condition, save the used saddle AND the original box and packing it arrived in, and notify us immediately to arrange for a carrier inspection and a pick up of the damaged merchandise.
Questions regarding our return policies should be addressed via e-mail to firstname.lastname@example.org or by regular mail to Voltaire Design, 3782 NE 124TH Avenue, Suite 208, Coral Springs, FL 33065. These policies set forth your sole and exclusive rights with respect to return of used saddles that you may purchase through our site.
8. Safe Shopping
Your browser and our secure server encrypt confidential information during transmission, ensuring that transactions stay private and protected.
You can always order by telephone. Call us at 561-293-3236 within the United States. No matter how you place your order with us, we want you to have a comfortable buying experience.
9. Privacy and Customer Information
10. Service and Support
All requests for technical service and support with respect to the products and services available through our site should be made directly to the manufacturer in accordance with their terms and conditions as set forth in the manual and relating information accompanying their products. Should you have any other questions or concerns, you should contact us by e-mail at email@example.com or by mail at Voltaire Design, 3782 NE 124TH Avenue, Suite 208, Coral Springs, FL 33065, Attention: Merchandising. We will do our best to help you; however, we cannot guarantee that every problem will be resolved to your satisfaction.
Except as explicitly noted on this site, the products and services available through this site are offered by Voltaire Design, a FLORIDA corporation, located at 3782 NE 124TH Avenue, Suite 208, Coral Springs, FL 33065, our telephone number is 561-293-3236.
11. Force Majeure
In addition to any excuse provided by applicable law, we shall be excused from liability for non-delivery or delay in delivery of products and service available through our site arising from any event beyond our reasonable control, whether or not foreseeable by either party, including but not limited to, labor disturbance, war, fire, accident, adverse weather, inability to secure transportation, governmental act or regulation, and other causes or events beyond our reasonable control, whether or not similar to those which are enumerated above.
12. Entire Agreement
These terms and conditions constitute the entire agreement and understanding between us concerning the subject matter hereof and supersedes all prior agreements and understandings of the parties with respect thereto. These terms and conditions may NOT be altered, supplemented, or amended by the use of any other document(s). Any attempt to alter, supplement or amend this document or to enter an order for products or services which are subject to additional or altered terms and conditions shall be null and void, unless otherwise agreed to in a written agreement signed by you and us. To the extent that anything in or associated with site is in conflict or inconsistent with these terms and conditions, these terms and conditions shall take precedence.
13. Governing Law and Statute of Limitations
This site (www.voltairedesign.com) is controlled by us from our offices within the State of FLORIDA, United States of America. It can be accessed from all 50 states, as well as from other countries around the world. As each of these places has laws that may differ from those of FLORIDA, by accessing this site both of us agree that the statutes and laws of the State of FLORIDA, without regard to the conflicts of laws principles thereof, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue of the Courts of BROWARD County, Florida, or the United States District Court for the Southern District of Florida, with respect to such matters.
Any cause of action brought by you against us or our Affiliates must be instituted with 2 (two) years after the cause of action arises or be deemed forever waived and barred.
We make no representation that the products and services available through our site are appropriate or available for use in locations outside of the United States, and accessing them from territories where such products and services are illegal is prohibited. Those who choose to access this site from other locations do so on their own initiative and are responsible for compliance with local laws.